Terms of Service

Last updated: October 12, 2026

These terms govern the use of Mudif, based in Kirkuk, Iraq. By subscribing to or using the service, you agree to these terms and to our Privacy Policy. Contact: mudif.iq@gmail.com

1. The service

Mudif is an AI assistant that replies to a business's customers on WhatsApp, Instagram, Messenger and comments, and collects orders and bookings for the owner to confirm or decline.

2. Who may use it

The service is for businesses only. Anyone subscribing on behalf of a business confirms they own it or are authorized to manage it.

3. Business owner responsibilities

• Keeping products, prices and policies accurate and up to date.
• Complying with WhatsApp Business and Meta policies and Iraqi law. The service may not be used for prescription medicines, tobacco, alcohol, weapons, or any prohibited goods or services.
• Not using the service for spam, misleading messages, or contacting people who did not reach out to the business.
• Confirming orders and bookings personally, and fulfilling what they confirm.

4. AI limitations

The assistant is designed to answer only from the business's information and to hand over anything it does not know. AI can still occasionally misunderstand or misphrase. Therefore:

• No order or booking is final until the business owner confirms it.
• The assistant gives no medical, legal or financial advice and must not be relied on for it.
• The owner can pause the assistant at any time from their dashboard.

5. Accounts and numbers

Phone numbers, WhatsApp Business accounts, and Facebook and Instagram pages remain the business owner's property. Mudif only receives permission to reply through them, which the owner can revoke at any time.

6. Subscription, payment, and fair use

• The service is a monthly subscription paid from the first month, with free initial setup and a 7-day money-back guarantee during the first 7 days of initial activation only.
• The standard plan covers fair use up to 6,000 AI replies per month (approximately 200 messages per day, with a limit of 35 messages per hour per customer to prevent automated spam). High-volume businesses can agree on a custom quota suited to their traffic.
• If a subscription expires without renewal, the assistant stops replying automatically; reminders are sent before expiry.
• You may cancel at any time; the service stays active until the end of the paid period.

7. Third-party services

The service relies on third-party platforms, including Meta (WhatsApp, Instagram, Messenger), Telegram, and AI and hosting providers. Outages or policy changes on these platforms may affect the service, and Mudif is not responsible for their decisions, such as restricting a number or account.

8. Suspension and termination

Mudif may suspend service to any business that violates these terms or Meta's policies, or uses the service in a way that harms customers or the service, and will state the reason.

9. Limitation of liability

We work to keep the service available and accurate, but do not guarantee uninterrupted or error-free operation. Mudif is not liable for lost profits or indirect damages, and in all cases its liability is limited to the amount the business paid in the last three months.

10. Governing law

These terms are governed by the laws of the Republic of Iraq.

11. Changes

When these terms change, we update the "Last updated" date above and notify subscribed businesses of any material change before it takes effect.